1. What is Japan-flower-shop.com?
It sands for Local Florist in Tokyo and is working with member of Flowers-link.

2. Can I request the items, which are not listed in the web store?
Yes, you may fax or email the requirement to Japan Florist Online and we will reply you within 30 min.

3. How can I make the payment?
You can make the payment by Credit Card and PayPal.

4. Which credit cards does Japan Florist Online accept? 
Japan Florist Online accepts Visa, MasterCard, American Express, Discover cards and PayPal etc.

5. Is my credit card number is secured?
All transactions are secured, powered by CCNow, Which is our Authorized web retailer an US based organization. Which transacts all transactions on ultra high Secure Socket Layer (SSL). The credit card information never comes to us. We just get the payment receipt information. CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

6. How do I feel sure that you have correctly registered the order placed? 
Shortly after you have successfully transmitted your order to CCNow's secure server you will receive an email acknowledgement from CCnow, assuring you that your order is being processed to be delivered as requested.

7. Are the items delivered as per the display on WebPages? 
At Japan Florist we aim to use seasonal flowers wherever possible, as they last longer and offer better value to you. So, please bear in mind that although the bouquets shown on our website will be replicated as closely as possible they may contain some variation due to seasonal availability.

Where we delivery:
Our courteous and efficient driving team are able to deliver throughout Japan. For those outside of Tokyo, we also offer next day. Orders must be received by 9.0 am the day before the desired delivery date.

When we deliver:
Although we cannot guarantee exact times for delivery we aim to deliver between 9am and 5pm. We can, however, specify morning or afternoon deliveries.

Same day Delivery:
If you would like to send flowers to anywhere in Tokyo on the same day please send in your order form by 7 am Japan time, as we make up the flowers early each morning. We are not guaranteed of time of delivery and any special occasion days deliveries are not guaranteed on same day.

Request of changing or cancellation of order or order information:
Changes shall be made if Japan Florist online receive the information before order has been sent out for delivery or prepared for delivery.

Request of flowers:
You can always request for the type and color of the flowers, however, due to various seasonal and regional conditions, availability of some flowers may be limited in certain areas. In this situation, we will deliver a choice of similar of equal or or greater value and beauty.

Guarantee:
All confirmed orders are guaranteed for delivery with a minimum 48 hours notice, excluding Saturdays, Sundays and legal holidays.

Refund or Replacement:
Unable to locate the recipient's "correct" address.
The delivered flowers quality is poor.
The order has not been delivered due to our fault.
Guarantee will not apply (FULL charges will be applied) if:
Given Insufficient or Wrong information e.g recipient telephone number, name or address etc by You
Recipient cannot be reached when delivering to places like Hospitals, Hotels, Arriving/Departing ships or plane etc.